How can I exercise the right of withdrawal and what steps need to be taken?

As required by Legislative Decree 185/1999, customers may cancel their contracts, without incurring any penalties or having to provide a reason, within 10 working days from the activation of the service.

Customers may not exercise the right of withdrawal if they have started using the service before the expiry of the 10-day period provided for by Article 5 paragraph 1 of Legislative Decree 185/1999.

To exercise the right of withdrawal, the customer must send a registered letter with return receipt to:

I-Contact Via Masi Simonetti, 48
32100 Belluno -BL-

with details of the service/product purchased and the username used for registration with

Refunds are made by bank transfer to the account specified by the customer within 10 working days of receipt of the registered letter.